Last week I presented in a webcast for MSDynamicsWorld.com on the topic of “Microsoft Dynamics CRM 2013 Customization and the Platform Evolution”. If you weren’t able to attend this live event, then have no fear, because it has all been recorded and documented for future generations.
First off, below are the slides that set the background for my presentation:
Next we have the actual audio recording of the presentation on YouTube:
So, what was the session all about? The key message which I’ve tried to convey here is that the Dynamics CRM platform has entered “the next chapter” with the release of CRM 2013. This will not only impact the end users but also place a lot of demands on the system customizer role to learn new tricks and approach the task of solution design with a different mindset than in traditional CRM implementation projects.
The presentation includes a comparison of the old world vs. the new and also highlights some key elements in the CRM 2013 platform that you should pay attention to when building your solutions today. If you’ve got any questions or comments on the content, then please don’t hesitate to post them below. And if you attended the live webcast, then thank you very much for tuning in!
Oh, and in case you’re interested in hearing my thoughts on the very latest CRM Online Spring ’14 release / CRM 2013 SP1, then you can catch me in a Google+ hangout hosted by CRM MVP Donna Edwards on Wednesday, June 4th. Check out more details here.